As I am a call centre agent I have always heard the that we must treat customers fairly for a change can agents be treated fairly without the F word or no thank you or I'm not interested or look 4 a fault but just give hear 2 wat da agent has 2 say.n 4 those people who says call centre bosses shud ...
I went for my upgrade on the 29th of November, seeing as I already have 2 phones, I dont need a new smartphone and decided to rather take the contract on offer, to receive a Samsung LED TV and a Samsung Pocket. The consultant was very eager as I wanted a 2nd line and openend a new contract for the ...
My ADSL line has been off since 24.10.2013 due to repeated cable, so they say. My neighbours phone lines are still all active though. I was told that they would have a solution within 30days, its going on almost 60days now. Called the call centre, no-one can help me. I want my line back. ...
My f@ucken vodacom account is billed every month between 2000 and 2600 without any issues, I logged in today and your website says I am in R2600 arrears. F2cken call me today, I want this resolved, you blocked one of my other numbers because u said it reached the limit which it did not, when I ...
I wanted to activate international roaming, and as per virgin's website you need to call the call centre 5 days in advance before your departure. I phoned them the first time on Thursday 5 December (travelling the 12th), gave my details and then the line was just disconnected. I tried phoning again ...
Thank you for finally sorting out the contract mix up that Vodacom made. You however should not employ people in the call centre who are quick to brush off the customer if there is a problem and make as if it's us who havent done the upgrade correctly. Glad other than that that this is finally ...