I took out a Telkom contract for Data of 10gig for R200 a month. I asked the sales consultant that it should never exceed that amount then she told me that she capped it and even showed me in the system. 4 months later I receive a billing of R 700 for only 1 month of usage. When I query it with the ...
I have complained on numerous times. I am always promised a call that never happens. The only way to get a response is to complain here. You offer the facility on your website to get data usage balances. It is not working. It gives a null balance on everything except my main account. Can this be ...
So I have had a contract now for 18 months!!! Every month I pay R 527 for R315 airtime and what I thought was 250 meg data that comes free with the package I then discovered that vodacom has been charging me an extra R59 for a PROMO data bundle of 250 Megs of data, WHICH I DIDNT ASK FOR!!! This ...
I bought my new contract with Autopage on 18.10.2013. I signed for a family topup for R160.00 a month. I was charged a R150.00 Admin fee I had not been told about. I added on 50 sms bundle and a 250 meg data bundle. I was told my bill would be R233.00 a month with the add ons. My first deduction ...
The problem: I've got an iPhone 5s, got a Vodacom number, but left alone with no voicemail, although I did everything according to the books. Sent SMS 'VVM ON' to 123, get a return message 'Invalid keyword, try again'. Called the service center: 'We can help you on Monday, meanwhile try the regular ...
Last week, 9 December 2013, I ordered a mobile data product and set up my payment via debit order. Payment went through but then got an account arrears message on the clientzone. I contacted them and was let to believe that this was outstanding money from a previous product. I do not understand how ...