After having NO phone lines as well as NO ADSL since January 16 due to cable we finally got a technician here yesterday, February 4 (19 days with no phones). This is after making a daily cell phone call to the Telkom call centre (no other form of contact exists) where one must 'hold on' for 25 to ...
I think that CellC have automated responses to our complaints as I am still waiting since 29/01/2014 to talk to one of their consultants who was "going to phone me shortly and a SMS will was to be sent to me once my issue has been resolved". That was their automated message which was sent ...
We have 2 lines with neotel Our account is always paid by due date and up to date This morning I received an sms stating that the account is in arrears and that it will be suspended if not paid 1st call - person is unable to assist or help 2nd call - I am told that account is up to date, and that ...
I Had ported my number to CELL C in October and had seen that MTN had billed me for the November also. I queried this numerous times but none of the operators could understand and i was pushed to various departments. I sent a mail to customer services and Thobekile Khuzwayo had informed me that the ...
I must say I'm really perplexed with the "customer service" at Nashua Mobile. Call Centre agents right up to the big guys wreak with incompetency, lack of sympathy for the customer and definitely no consideration whatsoever. They expect the customer to pay for their mistakes and ...
I did an upgrade on my phone in September 2013. I moved my contract from a data package to a top 99 pacakge. I recived the new phone but Vodacom can not not change the package type - I have been on the phone with the customer centre. Been into the a Vodastore and spoken to the online upgrade ...