End of November we signed a contract for ADSL and an appointment was made for 2 Dec for line installation. The Elardus park technician arrived but told us he could not do anything as a cable has to be replaced. No further info was given and no appointment was made. After about 2 weeks we got an sms ...
In November 2013 I upgraded my contract with Altech Autopage at the Grovenor crossing branch. My previous contract with Altech Autopage was for a Blackberry device with BIS and BBM. In November 2013 I upgraded to the Samsung S4 but kept the BIS and BBM service. Since then I have had untold problems ...
The lady at clearwater mall branch working today (monday 6th Jan) is so rude and feels that the customer doesn't come first. She refused to give me her name, but its not hard to figure out who she is, african lady with afro/curly hair working at service/sales desk. So sick of Telkom and how useless ...
I have been calling your call centre all weekend and keep getting transferred to the wrong person and having to re-explain my query each time. When I finally did get through to the correct person (a day later only) they completed the request and informed me that my account would be unlocked within ...
I have even sent an email to the CEO and I have been without any response since the last complaint I sent on Monday the 23rd of Dec 2013. Innocentia Tsoku responded saying that i will be called but guess what, there's nothing new, i was never called. Who are we supposed to talk to in order to get ...
I Have phoned the call centre this morning to try and resolve a problem and spoke to Four different people trying to resolve a issue and ended up sending an e-mail to the CEO and still no reply. The answer from a lady working at Vodaworld said to me that the call centres are being outsourced and ...