I took both my cell phones in on 23/11/2013 because of faults. Wrote two contact numbers but main number was for my husband. Needless to say they registered a number that was not the main number. One phone has since been returned, apparently not under warranty, so they did not fix as they ...
Transaction in November on expired tablet sim card. I stay in Pta. in Springs. I reported this 25th November. Vodacom acknowledged the transaction. Zero progress in ending the contract and refunding a huge cell phone account. Consultants very friendly but useless - not one promise delivered. I ...
It amazes me how incompetent MTN staff can be. I transferred a contract to my name and was told that I could only upgrade once the transfer went through. Okay, that's fine. I was called on Monday, and was told I could come in on Tuesday for the upgrade, Tuesday I received a call from MTN saying ...
Hi. I was a Vodacom customer, but was reminded tonight why I changed to another service provider. A family member who is with Vodacom and is currently in Ermelo. There is very bad network reception in this city/town. I tried to report this as I am in Bloemfontein and struggled to make a proper ...
We paid the bill on 23 December 2013 via a bank transfer. We made the fault by using an incorrect reference number. But that is a simple and very basic accounting correction that should be quick to correct except maybe for Vodacom. On 30 December 2013 our phones were disconnected. We then ...
I applied for an iPhone 5s on contract, I wanted to get it on topup, I told the sales consultant who is my colleague cause i took it from an istore where I work, I asked her for a topup she did everything, printed the contract, gave it to me, because we as South Africans work on a trust system I ...