I would like to compliment one of your call centre agents, Li-la Oosthuizen.
- She keeps to her word, even if it means sending out a feedback email at 7pm in the evening.
- Her tone and how she communicates is very professional
- She is honest in her feedback
All in all it is only a pleasure to deal with her and I think she can be used as an example of how a great call centre agent works.
Well done Li-la!
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