About 7 months ago I applied for two cellphone contracts via Nashua Mobile for R89 per contract (Special FirstRand Staff offer). In the application I explicitly mention that I do not want the Xtreme Data or any additional services (Simsure etc).
For 7 months now I have been incorrectly debited with R104 and R164 respectively, on these accounts. Despite NUMEROUS emails and phonecalls since the start of this (This has now been going on for 7 months!), I have been told that this issue has been resolved and yet, every month when the debit goes off, it's always the same incorrect amounts. Nashua Mobile now owes me R667 which they have unlawfully deducted from my account, and yet none of the customer representatives I have dealt with sees any urgency in this matter.
Please can someone let me know WHAT ELSE I can do to get this matter resolved. After unsuccessfully requesting that I speak to the consultants's manager, I am now at a loss as to how to proceed. Also, I do not think that it is MY job to constantly send emails and remind the consultants to do their job.
Looking forward to someone contacting me to resolve this urgent matter.
0 comments