Telkom debited me twice in January for R200.00. The sms'd me apologizing and saying the situations would be rectified.
At the moment I have a bill from Telkom for R541.00 which includes the R400.00 which was debited incorrectly. Telkom claim to have reversed the debit which hasn't happened and I have sent bank statements to a Manager named Cindy in a Call Center to this effect.
I have contacted Telkom on three occasions to try and remedy this situation, twice via the contact center and once by going into a Telkom direct store in Claremont Cape Town.
James Bestbier, the manager in question, refused to come out his office and talk to me, claiming he was on a conference call, he sent the consultant out with a business card, telling me to email him. I refused to do that and demanded that he come out and talk to me, the consultant tried again, and was issued instructions because she came out and started to call around trying to find someone who could help.
The manager refused to come out of his office to talk to a customer, this is completely unacceptable. Instead he chose to put his employee in a difficult situation where she had to deal with my frustration and was unable to help me.
0 comments