23rd February 2022 - Complaint
During October 2021 I transferred my late mothers Extraview package over to my name. This was done, however when I got home the main decoder was faulty. All the way back they changed the decoder. home again the two HD decoders didnt work. Spent so much time on the line only to be told to get an installer to check connections etc. Done this, paid money for new cable etc. and problem persisted with only on HD decoder working. Then inurances was cancelled and re-installed on and off on this account. This carried on, call after call and no agent knew how to solve the error. 13 February 2022 I got in my car again and found a very intelligent, helpfull lady - Happiness who helped. She got the decoders up and running and the insurances sorted and found a decoder connected to my account that no one knows how it got there. She also helped me change my package to ULTRA to be installed on 21/02/2022. Unfortunately when I got home the two HD decoder had some missing channels - Error code not for this country. I called and again there was no one able to sort this. Back to the ULTRA PACKAGE, till date no one pitched to install or called to postpone. Then I get an email saying decoder insurance is overdue and will be cancelled. This a nightmare. Getting worse than Government Departments. I really hope a Departmental Head will have the guts to call me and sort this nightmare and do what needs to be done. If only Happiness (Nomakuthla) could be there for everyone it would be a better place.
4 March 2022 - Complaint
Despite promises to complete installation today, 4th March 2022. Abosultely no technician, no contact, so I'm still paying for three decoder and only have the use of one. Really.... What is this and how is Multichoice going to sort this three month old problem now
07 Mar 2022, 19:52
Failed again ..... Installer called 08h21 and said he'd be there to I Staal by 12h30.... Time went by. Didn't answer his phone. He called again 13h18 on his way. Again I told him.... We only have someone at home to 15h00. He arrived 14h10. Just before 15h00 he called Multichoice to connect the system. He was told there's a system problem but our de orders should be fine in one hour. 18h00.. Only one decoder works. O called expleined everything again. Sibusisio (supervisor) took installers no from me and promise to call me back. Surprise.... So call and o DSTV.... If there was any other service providers....surely by now I would not be so up in arms. What now? Who is telling stories..... MULTICHOICE OR THE INSTALLER
8 Mar 2022, 12:38
8th March 2022, I called Multichoice again to complete installation on their side. Gues what. I was told I have no decoders! And asked me what packaged they can load for me? Really....... This account 31582733 is frustating and driving me up the walls. Tried calling in to address with a manager, but unsuccessful. Please Multichoice seriously you will wake up when other providers start taking your clientelle.