We reported our internet line is not working as it should on Tuesday. I am paying for a 4MB line, and we not even getting 0.50MB on the speed. It has been like this for a while. Everytime we phone, they do something on their side, it works fine for a few hours and we back at square 1. When I phone to ask someone to come out to see if there is not maybe a problem with the connection, they keep threatening that if it is our fault, they going to charge us.
They can clearly see they cannot fix it from there side so how can we be at fault. They so fast to sweet talk you to upgrade all the time, but when it comes time to support their product and ensure customers have a good experience they clearly cannot deliver on their promises.
I do think it's time for them to have some competitors, that is the only way to keep them on their toes.
0 comments