AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - INCORRECT INFORMATION BY CELL C | #310068

Cell C
INCORRECT INFORMATION BY CELL C

ON MONDAY 2014-01-13 @15:15 I RECEIVED A CALL FROM CELL C CALL CENTRE.I WAS INFORMED THAT MY CONTRACT C/PHONE IS DUE FOR UPGRADE.THE TELESALES WAS A FEMALE AND AFTER ASKING ME ALL MY PERSONAL PARTICULARS SHE INFORMED OF THE C/PHONE OPTION.I CHOSE A PHONE AND SHE THEN TOLD ME THAT I SHOULD HAVE MY ID AND PRODUCE IT WHEN THE PHONE IS DELIVERED.SHE ALSO ASKED ME WERE I WOULD LIKE IT TO BE DELIVERED HOME OR WORK.I TOLD HER AT HOME.I THEN INFORMED HER THAT MY WIFE WOULD BE THERE AND I WOULD NOT BE PRESENT.SHE INFORMED ME THAT BOTH OUR IDS HAVE TO BE PRODUCED.DELIVERY WAS NOT DONE THE SAME DAY BUT THE DAY AFTER.DELIVERY WAS DON BY RAM.I WAS PRESENT AND PRODUCED MY ID TO THE DELIVERY PERSON.THEY THEN ASKED ME FOR A COPY OF MY ID .ITOLD THEM THAT IWAS INFORMED TO PRODUCE MY ID .AT NO STAGE WAS I INFORMED TO HAND A COPY OF MY ID.I DID NOT HAVE COPY OF MY ID AND FURTHER MORE FOR SECURITY REASONS I WOULD NOT GIVE A STRANGER A COPY OF MY ID.I CONTACTED CELL C AND THEY INFORMED ME THAT I HAVE TO GIVE A COPY FOR RICA PURPOSES.THIS WAS NOT A NEW PHONE BUT JUST AN UPGRADE IN A NUMBER THAT I HAVE FOR ALMOST 10 YEARS.WHAT CRIMES CAN BE COMMITTED WITH A COPY OF SOMEONES ID.THIS IS WHAT I QUESTION.

Date:

Company: Cell C

Country: South Africa   City: Gauteng

Category: Telecommunications

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