AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Unreliable and makes people to look bad | #215974

Vodacom
Unreliable and makes people to look bad

I took a laptop and had 24 months contract during this time Vodacom didn`t have a problem with me when they debited the amount due as per installments agreed on. Now after almost a year I got a sms from ts legal services that I owe Vodacom R650.25. I did phone Vodacom wanting clarity, then they have send me from one department to the other, then they told me to contact ts legal services as they are the one with my file they can`t access anything from their side. What makes me angry was that I never took a contract with ts legal services, they failed to explain to me what is going on before engaging TS LEGAL SERVISES, I inform Vodacom that they must close my account in time as I knew the last debit of my contract, why didn`t they notify me about the money due to them, now I look irresponsible and it`s not ON nor FAIR. Now I have to deal with debt collectors, I was charges R650.25 for data bundles that I didn't even use as I knew that my contact was over but the R459 was my monthly installment, R100 I don't know what it is for and R90.23 for the "legal cost" and apparently it increases monthly. Now it looks like I took 25 months contact with Vodacom it.

Date:

Company: Vodacom

Country: South Africa   City: GAUTENG

Category: Telecommunications

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