I've got a major issue with the handling of my latest statement. After 2 days of wasting my time and money on calls, being pushed from pillar to post - I'm no further than where I started.
I was charged an amount of R106 for going over my data apparently on the 24 Aug. I was not able to connect my iPad for 7 days from the 24th, as there was no data left (unless i was on wifi) yet I'm being told I have a open contract.
WHY am I being charged for going over when I couldn't even continue to use the data.
Your "technical" team are good at only reading account statements. Nobody at call centre/accounts or technical could explain why there was no charges after the 24th when I tried countless times everyday to connect to do work - as its been indicated I have a open contract, the data should effectively never be finished.
Is this NEW iPad 4 faulty or am i being ripped off! All the settings were and are correct.
I'm tired of wasting my money on phone calls that get me nowhere! I would like this resolved by close of business today.
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