1. Firstly, why is it that, to have one's account re-activated it has to go to some kind of "back office" and only one person deals with Proof of Payments (P.O.P)? One person working in the backroom? That has no access to a phone, leaves early and only works in the mornings till 10am according to Andile and Thulani, this is unacceptable. Voice recordings can tell this on 29th August 2013 at about 13:45. Knowing that there is a backlog of work and yet your staff can still leave unattended issues or work unfinished, this is not on at all.
I WOULD SO LOVE A JOB LIKE THIS AND STILL GET A FAT SALARY AT THE END OF THE MONTH!!! FOR DOING ABSOLUTELY NOTHING...
2. Secondly, Thulani is supposed to be some kind of Supervisor. When one escalates there matters, issues or queries to a Superior, it should be dealt with immediately, not also be escalated to the "back office". This is going for a week now and my account has still not been activated? I was told by Thulani that the guy from the back office will only can do this tomorrow morning being 30th August 2013... which I was told this every day from a different agent? JUST ACTIVATE MY ACCOUNT, THATS ALL IM ASKING. IS IT TOO HARD TO DO
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