Complaint / review / scam report
Poor After Sales Service and Response

I spoke with a Hope Phasha at MTN Direct Jhb. Very enthusiastic to sell me MTN goods. Call was successful and I upgraded my phone and Tablet specifying what I required. When i received my packages the color of the tablet was incorrect. I have been trying for over a week to contact this person as well as their manager, Meidi Masipa, without success and with no call backs from them. Every time I speak with a call center agent they say they cannot transfer me directly and will have to send an email to the agent and the Manager. This has been done countless times. I am sitting with a piece of equipment now that I will not use.

Offender: Mtn

Country: South Africa   Region: All Country   City: Gauteng

Category: Telecommunications


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