Complaint / review / scam report
Total reluctance to assist customers

Was experiencing slow usage on my 10MB ADSL - and after checking with Telkom was assured line is good for up to 10MB/s.

I called MWEB tech support to understand why simple and basic tasks as a Skype call, or normal browsing is slow and tedious. The gentleman from the onset was unable to assist and continuously wanted to end the call without actually looking into the issue.

After putting me on hold numerous times he eventually blamed Telkom for the error. The more I tried to reason with him that the issue is indeed on MWEB's side he eventually agreed to assist by suggesting a workaround. I then asked him to call me back as at that point I have been on the call for 28 minutes. He blatantly ignored my request, and after I asked why he is doing so, he ended the call.

I am LIVID beyond words. Is this the way you train your staff? Do your customers' satisfaction really mean this little? Please pull and listen to the call before responding to me. Time: 12:07, and I called from the cell number linked to this complaint.
Author: dspGauteng

Offender: Mweb

Country: South Africa   Region: All Country   City: Technical Support

Category: Telecommunications


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