Autopage
Unauthorised debit order for non existant contract

This is the second time that an unauthorised debit order was deducted from our account for a cell phone contract that we do not have, the first time was in April and the money was returned within a week. It has now been two weeks since the second time (16 May 2013) and I have not even had as much as an acknowledgement from them after I have sent emails and phoned their call centre. I want to get to the bottom of this affair. We are a Non Profit Company called Senecio who works in the community with people with disabilities and we do not have funds to loose.