We recently took our lawnmower back as it has been cutting out all the time. We took the lawnmower in on Monday 16th December and were told someone would phone us back the next morning. No one called us so we went in to follow up. The lawnmower was still standing there. We were told that someone had phoned earlier but no one seemed sure who had phoned. They phoned the company regarding the repairs as my husband insisted they do so. It was obvious that no previous call had been made. They were all rather disinterested and not at all helpful. Their attitude was that we would only get the lawnmower back on the 6th January. The comment was that the were not going to send their delivery truck on Monday 23 December just to fetch our lawnmower. We went into the store today to follow up as we had not had any feedback from anyone. Once again we had to ask them to call. The lawnmower was ready but they couldn't collect it as they had other deliveries. I have shopped there for many years and have never had such bad service. The Manager is totally disinterested and and couldn't even be bothered to stand up when talking to his customers. Will certainly not be shopping there again.