WE APPLIED FOR AN ALARM SYSTEM IN MARCH AND THE SALES PERSON CAME AND DID THE NECESSARY ADMIN, WE THEN PAID AN AMOUNT OF R1783.20 ON 22/03/2013 AND EXPECTED INSTALLATION TO TAKE PLACE AT LEAST BEFORE THE EASTER WEEKEND, ON 26/03/2013 SOME GUY WENT TO OUR PROPERTY TO INSTAL WITHOUT CONFIRMING OUR AVAILABILITY, HE PUT THE BOARD UP WITHOUT OUR CONSENT, WE THEN ADVISED THAT THINGS SHOULD NOT BE DONE THAT WAY AND WAITED FOR A PHONE CALL FOR THE INSTALLATION TO HAPPEN, THE EASTER WEEKEND CAME AND WENT, WE RECEIVED A CALL AND WERE TOLD INSTALLATION WILL ONLY HAPPEN ON THE 4TH OF APRIL, I SAID THEY SHOULD CANCEL THE WHOLE THING COS IM NOT PAYING FOR BAD SERVICE, THAT WAS IN THE LAST WEEK OF MARCH, SENT AN EMAIL ON 12 APRIL, NO RESPONSE OR ACKNOWLEDGEMENT, CALLED AGAIN ON 16 APRIL, SPOKE TO TSHOLO WHO ESCALATED MY MATTER, GOT A CALL ON 17/04/2013 TO BE TOLD THAT THEY WILL INSTALL, COULD NOT BELIEVE IT, MY MONEY IS STLL NOT PAID BACK, CAN THEY READ OR WHAT, I WANT MY MONEY BACK... THE FULL AMOUNT AS IN YESTERDAY ALREADY!!! REF NUMBER 288293
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