On 5 March I called the contact centre for more details regarding my account which was being sent via MMS. I was quite shocked to hear that my customer number as per the MMS was not on their system but that I had a different customer number linked to my ID number. I requested that they stop sending me MMS accounts but rather forward me an email on a monthly basis which provides more details regarding the subscriptions. I also requested that the Mobile service be cancelled. A copy of the statement was sent via email on that day.
I was quite surprised to receive another MMS today (30 April) and still no emailed statement. I opted to make use of the self service option which clearly reflects a different customer number to that provided on the MMS. Yes, I am still being charged for a mobile service which I requested to be cancelled irrespective of the fact that they pass a full credit on my account each month because of the service still being free. PLEASE... cancel the mobile service & stop relecting it on my account. PLEASE... stop sending me an MMS which reflects an incorrect customer number (the number you reflect as the customer number is the primary account number)
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