I've been waiting 2 weeks for a very simple fix - to get a decoder of mine linked to my account on the [URL Removed] website. This is clearly a common occurrence for them as there is a big yellow notice on the website directing users who wish to do this to their call centre.
Called the call centre - was told that I have to email them. No problem.
It's now been 2 weeks, with 8 emails from me to them, asking for an update or some actual information about what the problem is. Each and every time, I get a useless stock response with the same gist - "We don't know the technical process involved, it's with our tech department and we'll tell you when it's fixed" - a few times I have asked specific questions in my emails and asked them to (perhaps) find out from their tech department what is involved so they can give me some kind of informative update - all these questions as well as my request for a customer service manager to contact me have been totally ignored in the replies I have received.
You have a lot to learn about customer service.
Yes, you have a monopoly, but look after your brand's image...
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