AfricaComplaints.com » Recreation & Entertainment » Complaint / review: Ster-Kinekor - Age Restriction Drama! | #115461

Ster-Kinekor
Age Restriction Drama!

A visit to the movie house on a Sunday afternoon with the family, an exciting outings for the kids.
Getting a vouchers redeemed from Groupon for Ster-kinekor movies made it even better, until we got to Centurion Mall. Nobody was at the ticketing office, so we used the self-service as always. Getting to buy one more ticket at the popcorn counter, the Supervisor says that we are not allowed to take our little one into a PG 13 movie, even if her mum is with her and gives consent.
After an hour long argument with the supervisor that insisted everyone else was off duty, and failed to give me head office's contact number, we were told to get a refund to the value of R36.00 per ticket, even though Groupon vouchers were to the value of R55.00 each.
Not being able to compromise, we decided to book two movies, but couldn't get two movies at the same time slot. With kids involved, we had no choice but to get a refund, lose R19.00 per ticket, and walk away with a supervisor not being helpful at all.
We have watched many PG 13 movies with kids and their parents before. What's different now?
Ster-Kinekor, please review your staff and their attitude, this complaint will go far!!!

Date:

Company: Ster-Kinekor

Country: South Africa   City: Centurion Mall

Category: Recreation & Entertainment

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google