For our staff function, we had decided to book 18 tickets for the Robben Island tour Fri, 13 Dec. We noticed that something was not quite right when it got closer to 2pm (the time of our scheduled tour). We tried getting info from the front desk but got no satisfactory explanation. There was nobody taking control of the situation as we needed information regarding scheduling times and just for planning our next step (do we wait? how long? should we reschedule? etc...). It appeared that the ticket sales exceeded capacity for the smaller boats. Surely better planning could have prevented the chaos. While we were waiting in that hot ticket office with many other tourists I couldn't help but feel so EMBARRASSED to be a SA'n & FRUSTRATED at the poor service and communication skills. How SAD and DISAPPOINTED we all felt at having to re-schedule which resulted in not all the staff being able to attend the new booking date. Friday 13th... go figure!
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