Complaint / review / scam report
We have been with Web4us for a year now. Firstly the installation was done so that line of sight was just just over the tree tops. While doing the installation, my roof was damaged and dented. It was just a couple months and we started having serious issues with the internet dropping regularly. Although attempts were made to fix the line every time we complained, they have this tendency to blame the client and not take responsibility. Eventually after more than 3 months, I had enough of paying R1250 p/m and getting little to no internet, I got another service provider to come and quote on changing services. Their technician noticed immediately that the dish was facing straight into the trees and there was almost no line of site. I went back to web4us and they eventually sent a technician who agreed that this was the problem and the dish was turned to face another tower. Internet worked for a brief time and then started dropping again. Once again they said the problem is on my side and I need to buy a new router. I did this and no difference. During December we went for 4 days without internet or updates from support even when requested. I cancelled the debit order. At the beginning of January 2019, they cut our internet for non payment, after I requested an urgent meeting with senior management or the owners. They sent a manager who did not even want to hear our issues. He said his say without allowing me to bring foreward our issues. He left, and I once again requested to be contacted by someone with more authority, my request was denied 3 times. I am now in the process of moving to another provider. They are threatening that I must pay the more money to cancel. I refuse to do so as not once during our 8 months of terrible service, were we offered compensation for the poor service. I am still waiting to be contacted by someone with authority in the company.
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