I visited a Doctor at the end of January and paid the first consultation fee. I put the claim in, in the beginning of February. We eventually got the icd10 code fixed and the claim was processed for the money to be paid to the practitioner after 5 days (after I submitted the claim with the cash deposit slip). I phoned them and told them then Money needs to be paid to me and not the practitioner. After a while I got a call again telling Me that the payment has been processed to be paid out to the practitioner. another 5 days... I phoned once again and then they rectify it another 5 days... now they've got the incorrect banking details which I rectify and told them not to pay the money to that account... 3 days to rectify... and then to pay the money to the correct account another 5 days. each of the agents in the call center gives You a different answer and none of them knows what is going on. I'm really not impressed by this...
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