I went to KFC Reservoir Hills tonight & thought I was going to end up camping in the drive thru for the rest of night. This especially seems to happen on weekends & now I am just absolutely distraught about it. KFC's drive thru is definitely the worst drive thru to visit.
With 3 cars in front of me, I had placed an order for a STREETWISE 2, yeah, a massive meal of just 2 pieces of chicken and a small chips. I ended up waiting 15 MINUTES just to get it. The 3 cars in front of me and myself literally got to a point where we got so tired of waiting that we actually SWITCHED OFF OUR VEHICLES, IN A DRIVE THRU, HOW RIDICULOUS IS THAT!!!
Eventually get to the window to get my food, and I'm asked for my slip so quietly that I didn't even hear what she said, I wasn't even sure if she heard herself. After I am handed my long awaited meal, no apology, no explanation, nothing.
This was my last resort. I have brought it up with staff before and nothing was done, even if there is a manager there, they should be alert of what's happening and keep clients informed, not have clients figuring out the Colonel's Secret Recipe while waiting for the chicken to be slaughtered.
VERY Disappointing KFC
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