Mcdonalds
FAIL TO DELIVERY PRIZE WON

GOOD DAY,

DURING THE MONTH OF OCTOBER MCDONALD'S DID RUN MZANSI MILLIONS MONOPLAY PROMOTIONAL, I BROUGHT A MEAL AND RECEIVED VOUCHER WITH REF NUMBER THAT I HAD TO SMS... THIS PROMOTIONAL ENDED THE 17 NOVEMBER 2013. SO LIKE ANY OTHER HUMAN BEING, I DID DISCARD THE VOUCHER AFTER NOT RECEIVING ANY COMMUNICATION FROM THEM. ON THE 17 OF DECEMBER 2013, AN CALL CENTRE AGENT CALLED ME TO INFO ME THAT I WON XBOX 350, WHICH WAS SMS FROM MY CELL NUMBER 082 907 7192 BUT TO CLAIM THE PRIZE I HAD TO PRODUCE THE VOUCHER, I TOLD HIM THAT I DISCARD THE VOUCHER AS THE PROMOTIONAL ENDED ON THE 17 NOVEMBER AND IT'S THE 17 OF DECEMBER ALREADY.

NOW MY QUESTION IS, IF THE CALL CENTRE AGENT GOT MY NUMBER AND I CONFIRMED THAT I ENTERED THE PROMOTIONAL, WHY CAN MY PRIZE NOT BE GIVEN TO ME?