I contacted the call centre to put in a claim with my insurance, MiWay, for my TV's which were damaged by lightning. I spoke to Simone van der Merwe, she was very friendly, efficient and professional. And again (as I have only experienced with MiWay), everything was taken care of on my behalf. All ...
I applied for a home loan approx. 1 month ago at Standard Bank (whom I have been with for almost 20 yrs). I was sent an sms with a reference number to quote when phoning the call centre to find out how far my application was. Each time I phoned, they kept saying it was pending due to outstanding ...
Good day to Bridge loans Management, i would like to say thank you for the excellent customer service i received from Brenda she is so friendly I had some difficulty in obtaining a loan and was quite edge but with her bubbly personality she made my day. Wish all customer service agents had her ...
Hi there, I just contacted your Policy Services section in your Call Centre (0860 11 12 41) and had the pleasure of getting through to Zaahir who assisted me with obtaining some info and docs relating to my policy. What a really friendly and helpful guy! He was genuinely interested in assisting me ...
I have had enough of FNB customer services. I have long ago come across such a useless bunch of people. Since I've upgraded my account I have had nothing but trouble. I requested to be upgraded to Platinum and they upgraded me to Private client (surely that cannot be legal). From there I ordered a ...
I am usually a very happy AON client, especially when dealing with the Johannesburg office. The Pretoria office service is pathetic to say the least. I called today at 14h20 to do a quote, and was told it can only be done on Monday, my apparent "consultant is Refilwe". I ask why, a call ...