Miss Whittaker restored my faith in the friendliness and efficiency of call centre staff at FFW after an initial "3/10" type experience. Thanks Jennilee ...
First of all since my car was in October 2013, it took them a month to eventually complete my claim. Now all the necessary documents were completed, scanned and email and I'm still not paid. ...
We are 3 people who applied for loans, (advert on Radio Jacaranda and email re Wonga received)-5 days since 1st payment done, various emails to a lady (Mandy Brown [Email Removed], various calls to this lady but 5 days later NO money paid into our accounts. Upon enquiry this morning, she told us ...
I do not appreciate being seen a by your call centre team witch implied that the debit order from my Nedbank account was reversed in December. There was more than enough moneys to pay your loan. I asked Nedbank to investigate and they also insist that FNB never requested the order. So if someone ...
I changed my home address from a free standing property to a complex with 24 hrs security and access controlled entrance. I have never had a claim in the year that I was with FFW but suddenly have an increased debit order (shocking of course) From R705 to R1190 per month (with an excess of R2500 in ...
I came through the customer contact centre's secure line and spoke to a lady (can't remember her name - and I did not jot down the ref number). But she didn't sound like she knew what she was doing and kept me on hold for quite some time. It was such a simple request - to increase my EAP limit, and ...