AfricaComplaints.com » Business & Finance » Complaint / review: Absa - Dispute rejected claim 2329182 no reply from ABSA | #52943

Absa
Dispute rejected claim 2329182 no reply from ABSA

Garage door fell to the ground whilst open, damaged parked vehicle and wooden garage door broke into pieces. Claim logged with home insurance, contractor send by ABSA to inspect and advise. On a follow up with insurance call centre informed me that the claim is rejected damages was not caused by act of nature or vehicle that drove into door. I explained that our policy does not indicate that a garage door is not claimable, however it does form part of the definition insured property. ABSA contractor confirmed that the door did not fall to wear and tear and that he advised ABSA to proceed with the claim. The door is the entrance to our house and our safety was at risk.
I spoke to Elsabe Jacobs and requested in writting that a assessor be appointed to inspect our property. At 1st the request was not adhered to. We incurred cost and proceeded with fixing the door, informing ABSA due to delay with feedback, the only possible proof available was report from contractor and photos presented to ABSA by us. Assessor did come out after this, and reported back to ABSA numerous emails to confirm findings with Elsabe, C Knight, Action centre, SVC-121-AICDocQ but still no reply after 3 attempts

Date:

Company: Absa

Country: South Africa   City: Insurance

Category: Business & Finance

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