AfricaComplaints.com » Business & Finance » Complaint / review: Fnb Insurance Brokers - FNB Short Term Insurance Incompetence | #300666

Fnb Insurance Brokers
FNB Short Term Insurance Incompetence

In Nov I joined FNB insurance, stating it should start 1 Feb'14 and be debited on the 1st of every month. On 11 Dec my account was debited in error with the insurance premium resulting in my account being over drawn. I was reimbursed 6 days later. I was assured that there won't be any impact from my account being over drawn but was charged a temporary facility fee. The sales consultant confirmed to call me on 3 Jan to reactivate my policy since it had to be cancelled, which did not happen. On 2 Jan my account was again debited in error with a different amount. On 3 Jan I left a message for the person handling my case. On 6 Jan I had to initiate contact again and she was unaware of my situation. She investigated and I was contacted by a back office clerk. He apologised for the error, however he could not explain why the amount changed, causing me to question the excuse. I was assured to be reimbursed by lunch time 7 Jan and also be contacted by the Sales Manager, neither happened.

Date:

Company: Fnb Insurance Brokers

Country: South Africa   City: Short Term

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google