We visited the enquiry desk to pay up our bond. We we're first assisted by Karabo on 6 December 2013. He wasn't sure what to do to begin with and after he was instructed by his supervisor he told me how to proceed. When I returned later that same day with my wife, as he instructed me, he told me that she wasn't necessary for the transaction to be completed and accused me of being rude and said that I had misunderstood his instructions. He was very sarcastic.
On the 10th of Dec we were there again to organise for the safekeeping of our bond papers. We were told over the phone by Absa head office that we had to go to the bank and fill in the necessary forms. We told Lerato that that was what we wanted to do.luckily the lady working next to her heard what we wanted to do and told us that if we proceeded we would lose all access to the flexibond. Lerato was very rude to her because she spoke to us in Afrikaans (our home language).
When we posed our next question she told us to go to the teller who then proceeded to tell us that we should go go to enquiries.we appalled that people can be allowed to work at ENQUIRIES and nor have a basic working knowledge of how to treat a client.
0 comments