After registering a complaint about Vodacom and being told that it was not their problem I raised a query with Nedbank via their Talk to Us service. copy below
Every week I pay R29 through a stop order on my Nedbank current account into my daughters cellphone so that she has some money for calls. The reason I pay it weekly is that she lives in a home and has learning disabilities. This normally works fine except on Friday 25/10 the money was taken from my account but never reached her phone. My daughter contacted Vodacom but they are uninterested in her problems. (They have already got the money so who cares!) They have told her that I must contact Nedbank to resolve the problem. I have also raised a complaint through HelloPeter which has been allocated the code PC-ZH78-37XYOJ. I would appreciate it if you could take this matter up.
Subsequent to this the next Friday has come around and again money has been taken from my account but not credited to my daughter's phone
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