We are in the process of changing our bank details when I noticed a debit order going off our account for an amount of R133, 10. I contacted Maxicare who advised me that the debit order has been going off since 2004. My husband never authorised the debit order for apparently some kind of insurance for a fridge and stove bought in 2004. When I asked for the proof that they were entitled to deduct money from our account, I was advised that it was done through ABSA Telesales. I requested the contact details of ABSA Telesales, she then advised me that Cranleigh from their offices will phone me and explain the policy to me. I do not need any explanations. I want proof that my husband authorised the debit order against his account, failing which we want our monies refunded immediatley. This is totally unacceptable and constitutes.
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