I RECENTLY CONTACTED HELLOPETER ABOUT MY COMPLAINT ON BUDGET INSURANCE. BUDGET THEN LISTENED TO THE SALES RECORDINGS AND FOUND OUT THAT THEY NEVER EXPALIN NICELY TO ME ON MY INSURANCE AND THEY PHONED ME BACK SAYING THEY WILL HAVE TO REPAIR MY CAR OR WRITE IT OFF. THEY SAY THE CAR WAS ALREADY ASSESSED IN THE TIME MY CAR WAS STANDING AT THE PANEL BEATERS. NOW AFTER THEY FOUND OUT IT WAS THEIR MISTAKE THEY CAME BACK TO MY HOUSE AND TOWED THE CAR BACK TO THE PANEL BEATERS LAST WEEK FRIDAY. ITS ALMOST ONE WEEK AND THEY TELL ME THE CLAIM IS NOT YET FINALISED AND THEY NEED TO SEND ANOTHER ASSESSOR OUT AND THEY WILL ONLY GET BACK TO ME BY NEXT WEEK TUESDAY. WHY DO THEY NEED TO SEND ANOTHER ASSESSOR OUT WHEN THEY FINISH ASSESS MY CAR. I WAS INJURED IN MY ACCIDENT, MY PARENTS ARE OLD, IT IS SO HARD FOR US TO GO TOWN AND BUY GROCERIES AND I AM STILL IN PAIN SO I CAN'T WALK SO FAR BECAUSE TO BUY AND CARRY GROCERIES BACK TO MY HOUSE. THIS IS NOT EASY FOR ME. PLEASE HELP ME SO THEY CAN DO QUICK WITH MY CLAIM BECAUSE THEY ARE CAUSING ALOT OF STRESS FOR ME AND MY FAMILY. THANK YOU.
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