I sent an email to fnbcard, fnbcc and I got a response 2 weeks later from fnbcard newapplications who promised to resolve my issue. no one has actually read the email i've sent. I only recieved a response after sending a followup email, threatening to complain on social media. I've heard nothing from them for a week now. My card limit was decreased without prior notice to me and I was not aware of FNB's intension to decrease my card limit. They have now decreased it a 2nd time even further and again I've recieved no notification, prior notice or explanation. My predicament is that I've been putting my living expenses on the card, as this would allow me to derive the full benefits of the card, such as ebucks, internet banking etc. and also promote a better credit rating for me. In addition I am using the card as a savings tool and thus planning to gradually decrease my balance positively. This limit decrease has been a negative response to my clear intension to better manage my finances and accounts responsibly. I disagree with the lack of prior notification and communication from FNB. I think formal notification and communication are vital to fostering FNB clients trust and loyalty.
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