I purchased 2 memory foam pillows, delivered late December 2012. Both pillows were different - one was rock hard (no-one can sleep on it) and the other soft.By the 2nd night the one changed shape. On 2/1/2013, I emailed them to complain and ask for a replacements. On 4/1/13 I was told new stock arrives in 2 wks and I was on the priority list for dispatch. On 22/1/2013 I again contacted them & was told the pillows were the same and did I want a replacement still. I asked them what I must do with pillows (that are the same), that have a 5 year guarantee and didn't even make it 2 nights! I asked them to investigate and come up with a solution - proper replacement or credit. To date I have kept copies of all the emails plus "read receipts" to show they have read all my emails and ignored it. The teamleader Maurisia whom I called last week has all emails (&read receipts) and she too is ignoring me. I have copied them the Consumer Rights from the Act and still being ignored. How do I proceed getting my money back? Buying online requires trust and Groupon cannot be trusted to guarantee defect product refunds from partner they choose. They must be accountable for shoddy service!
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