I am an existing client of FNB. In beginning of December I applied for a business account online. FNB phoned me and was informed by the operator he is a trainee and that he is assisted. Account has been created, added to my on line profile and my bank card has been delivered to me via courier.
Two weeks after that, my account was not activated yet. I contacted FNB and was asked about my documentation that I must upload. I was not informed about this and the operator forward an email to the relevant people. About a day after that, I received an email with the instruction. First off the instructions was incorrect since you do not need to log into FNB, just open the site and follow the link. Secondly the reference number in the email did not work.
Early January I contacted FNB again, but was not allowed to talk to the relevant people, so another message was forwarded. I got EXACTLY the same email, and the reference number still did not work.
Few days ago, I contacted FNB again, complained, even spoke to supervisor, but was informed I cannot talk to the relevant people, and another message was send.
This morning I got another email, EXACTLY the same, and the number is not working.
0 comments