VIP recently changed our company's site code, deleted all our contact details, and stopped sending us updates. Despite the fact that we are fully paid up till next year, and have never caused any problems or had any disputes with them. They have yet to explain why they did this. We are now trying ...
We have contacted the support centre this morning in regards with a problem we had with our payroll software. After hours of struggling and being transfered from department to department and being disconnected by support personnel who does not seem to know what they are doing, we eventually phoned ...
Update version e-mail send out to supplier - no follow up send - e-mail never reached the supplier due to number of reasons - update effects 17 payrolls to be redone & reprinted due to inefficient programming technology - refuse to accept responsibility and accept billing for work to be ...
I called for assistance. Their phones rang continuously for over 5 min! When someone did answer they transfered me to a consultant that never answered. As a result, I hung up after a further 5min! We pay for service but get nothing but updates for which no support is available!!! ...
I have used VIP for almost 3 Years now, and their service is EXCELLENT! When I phone for help they direct me to an Afrikaans person, always friendly and always give their best! I order payslips (stationery) by e-mail the next day I receive it. Everything regarding VIP is great. Out of all our daily ...