After selecting the insurance @R260 after booking my online ticket, Travelguard/AIG pulls through the details from the actual ticket booking and STILL gets all my details wrong. The frustration and incompetence of both their website and call centre staff is unsurpassed. I have NEVER made so many ...
I submitted a claim on the 02 September 2013, after having misplaced 2 cell phones on my travels. Its now almost 2 months later, and I have not heard a single word back from travel guard. The lack of service is beyond pathetic. I have sent numerous follow up emails, with no response. Tried calling ...
Thanks for seeing this through. Will however never fly with Olympic Air again. ...
I lodged a claim with Chartis (AIG) on the 6th of May. It has taken them almost 3 weeks and still nothing has happened with the claim. I have to call on a daily basis and get told that they have not received documentation which was sent the the week before and confirmed with me telephonically that ...
While in Vietnam last month I contracted a very serious bout of viral enteritis and had to delay my return home. I immediately phoned the "emergency" call centre of Travel Guard Chartris with whom I had a travel "assistance" policy bought through Nedbank American Express card. I ...
I took this travel insurance on the 21 August 2012 before i left South Africa to come on a holiday in New Zealand. I was hospitalized for a few days in Auckland City hospital. Now I am sitting with a billing problem that nobody can sort out here in New Zealand. I am only returning to South Africa ...