It was lovely to meet the Hotel general manager Elmare' Kotze with Fiona Bailey and the housekeeper. They where friendly and professional and showed genuine concern for my displeasure and assured me that the situation and persons involved would be addressed. ...
I arrived a little early for my check in time. I was not greeted with a freindly welcome back as I am a regular visitor to the hotel just a glum expression and telling me there is bad news. Apparently the hotel did a refund for my previous booking but there accounts department refunded incorrectly ...
Boardwalk hotel staff took down the wrong number when my sister made a booking for the Boardwalk high tea for her 25th birthday. Due to their mistake, they overbooked the venue and were unable to inform her of the issue. On arrival, we were moved into a different venue, but eventually found out ...
It is with the utmost pleasure that we hereby wish to thank you for the wonderful and friendly service that we have received during our visit to your hotel. We want to make specific mention to Lunga and Zuko whom received us with the greatest hospitality and warmth as well as LaDonna and Frank whom ...