I'm not sure what to do anymore, this is the 4th time in less 6 weeks that my line has gone dead. I've logged a call online on Saturday and it has now been 6 days since my line is still down Calling the call centre is no help at all because their answer for the last 4 days is "they busy ...
I went to my local Telkom direct shop in Plettenberg Bay. They were very helpful but nearly a week later my new order had not even been placed with head office. I then called 10210 and an extremely helpful and friendly operator took all my details and placed the order for me. Credit checks and all ...
After many months of trying to resolve some problems I have had with Telkom, and being shifted from pillar to post from 1 incompetent employee to the next, I sent the following email to the HP telkom email address, asking for an escalation to a manager!! Good Morning After another posting on HP, I ...
Prior to reporting this fault. Subscribed for 4Mb (online test indicated that it was possible to deliver this speed to my home) and had to downgrade to 2Mb because best possible to my home turns out to be 1.7 Mb (due to old copper etc.) with no prospect of line upgrades to improve on this. From the ...
After numerous emails and countless phone calls to the call centre I get to deal with an extremely arrogant technician - Simon. I spoke to Simon 0705//2013 and asked me if someone will be home. I said no and arranged for Thursday 09/05/2013. Simon called me on 09/05/2013 and I asked him to let me ...
Hello, I have submitted a request for credit on the Telkom website a long while ago but I'm still waiting for a response. My phone including the ADSL line was down from 28th March 2013 up to 10th April 2013 (12 days). I requested credit to be passed for these days as the phone was out of action. I ...