Called telkom Internet support call centre on 20/11/13 at 11H25 The automated response was that Telkoms service runs from 07h00 to 23h45 Monday to Sunday But yet at 11h25 nobody is manning the phones to take my call What a Circus Provide ...
Last week wednesday our adsl line dropped. We logged in the fault and its now been a week and there is no contact from Telkom. This is not the first time it has happened. They dont hav the courtesy to even call to say wat the problem is. This is absolute nonsense. When it comes to billing they are ...
My Telkom 8Ta service was interrupted due to a fault with the debit order system. I called in rather late in the day and was instructed to make a payment and send through proof of payment on an email, following which it would take up to five hours to re-activate my internet service. I did exactly ...
When I call the Telkom call centre, I am advised that the line is synced and it's a account problem [yet no resolution is offered] but the original Netpoint account, FNB account and Mweb account won't connect. Given the fact that I am fully aware that Internet connection is more than tying string ...
I cannot count the amount of times my line has been down this year. In the latest problem I was told that the problem was my modem and it must be replaced. After doing this I was told the modem is fine, but now the line is down. That was over a week ago. A technician came to fix my line - it worked ...
For more then a year I was paying for a 2mb adsl line which I can't use since my ISP is on a 1mb package, On 4 September 2013 Telkom reference :27028559 I Phoned and asked who upgraded me to the 2mb package (that costs about R100 more then the 1mb per month), after confirming that they have no ...