About 2 weeks ago, one of our neighbours' trees fell onto the line out the back of our house. The internet was down for 5 days before I went around to go and talk to someone at our tech support center to find out what was happening. I was told that the line needed to be replaced and that it would ...
On the 18th of November 2013 I applied to have my Telkom ADSL service moved to a new residence. After receiving absolutely no feedback I phoned them on the 25th of November 2013 and was told I cannot get ADSL because of no cable. After posting a complaint on Hellopeter the 25th November 2013 in ...
I logged a fault on the 25th November, due to the storm that we experienced the day before. I was given a reference no.: 621CRZ291113 and was told that tye turn around time was 48hrs. I called back on Monday, waited more than 20 minutes on the line and the usual feedback was given: A technician has ...
I have contacted Telkom 4-5 times a day about MY Data line being out of order, every day they tell be that a technician has been assigned to repair the problem, to date I have still not had anyone attempt to repair the issue, they cannot give me a time frame although they have told be that it is on ...
I've been experiencing DSL disconnects for almost 3 months. Telkom has been to my house countless times testing the line and router, and each time they are here, it passes. Still the problem exists and they refuse to inspect the physical wiring. They said that it is most likely the router I am ...
Am trying to report a problem that for all numbers that I dial I am told that they do not exist - including the call centre for a major financial institution. The number that I dial from is a 012 number but can receive an SMS, Telkom's stupid system insists that I must supply a cellphone number for ...