On Sunday I made a purchase at Mango in the waterfront. The purchase went through on my side as the money was taken off my account. I got the sms and I could see that the last transaction was at Mango on my banking app. The shop assistant told me that my card was declined though, even though the ...
I had a retention of R275000 on my bond for renovations which I completed and submitted all documentation as required by the bank which included occupancy certificate amongst others and requested final payment so that I can pay contractors and the only message I got from the bank THROUGH SMS was ...
I am in the process of selling my boat, but can't do so because the bank doesn't want to give me a settlement figure for my boat!! I have phoned, after being on the phone for 20mins I were told that I should send an email, within 7-8 days they will send me a settlement figure, I can't wait so long, ...
I financed one of my cars with Standard Bank. To improve my cashflow I paid the car off. I sent at least ten emails before, to request a final settlement offer and a recalculation of the interest. Nobody bothers to email back or is phoneing me. Customerservice seems non exisisting with ...
I emailed a query on Sunday evening, 2nd June 2013. Since then I have received several emails from the abovementioned people letting me know they'd "forwarded my request' to the "right" department. Apparently my email has not yet landed in the right department, as I am yet to receive ...
I noticed that I had a R1-80 charge on my account for "postage of statement". I had asked for and am receiving my statements by e-mail, but, according to them, I was not receiving them from the right address. I quote from the mail I received - "We have enquired on your account and ...