DEAR GUEST I WOULD LIKE TO REPLY ON A BAD SERVICE AT SOLA GRATIA IN APRIL GUEST PHONED ME AND ASK ME ABOUT THIS... PLEASE GUEST WE ARE NEW OWNERS AND DON'T HAVE BAD SERVICE WE WALK THE EXTRA MILE FOR ALL OUR GUEST, TREAT THEM AND LET THEM FEEL LIKE KINGS THEY PAY FOR THIS, ME AND ROBBY TOOK OVER ...
I wanted to book for a night's accommodation with a full day's spa treatments at the Sola Gratia Spa. The lady to whom I spoke over the phone was very rude and unwilling to help and assist me in any way possible. ...
I bought a voucher from Groupon. I made a booking for 19 Jan and when I followed up to see what time my booking is Annette informed me that she did not have a booking for me. I send her the mail where she confirmed my booking. She then sent me a booking for 16:00 in the afternoon. My voucher ...
Issues and very bad services regarding our stay at Sola Gratia Spa by Ina the (Manager/Bar Lady/Kitchen Lady) I bought a Voucher on Groupon and on the advert it stated: Pay R1 100 for a VIP Deluxe Spa Package with welcome drinks and cocktails for two people, valued at R3 800 1When I ask for our ...
A number of UNACCEPTABLE issues regarding our recent stay at this supposed 4 star spa: Our room's white sheets had strange stains on. Many rooms did not have bulbs in all the bedside lamps. The coffee mugs in our room were dirty with old rings of muck at the bottom. The magazines in our room were ...