So much for Satrix customer service which falls on deaf ears. After daily phone calls requesting urgent release of funds starting the 29th April with no success. Got an email last night saying it will take a further 2 days to release MY INVESTMENT as the delay now is ABSA to STANDARD BANK. Think ...
UP TO THIS DAY, I STILL HAVE NOT RECEIVED ANY CONFIRMATION FOR MY SECURITY ACCOUNT, WELL I MIGHT BE YOUNG BUT I AM ACTUALLY CONSIDERING PUTTING THIS TO HELLO [URL Removed] AND THE NEWSPAPER OF HOW POOR THE SERVICE IS. I HAD TO WAIT MORETHAN 30 DAYS FOR SATRIX GUYS TO RESSOLVE THE ISSUE WITH MY ...
We put in request that our money invested with them be paid back on 21 Feb. It took several phone calls, pleading, crying and threats to get them to pay out our money by 11 March. No promise was kept in the whole proses and I think my threat to go to the Financial services Board is the only thing ...
Since my last report on hellopeter (.../satrix-investments/complaints/totally-irrelevant-answer-992130), Denise answered: "Please accept my sincere apologies in my miscommunication below as I misunderstood your question and I have escalated your query to my manager and will provide you with ...
I sent a new business application form to Satrix on Friday 25 January. They reply with an automated response saying they will get back to you in 48 hours.By the following Wednesday I still didn't hear back from them so decided to contact them. You hold on the line for 5-10 minutes before they ...
I took the time to give Satrix feedback on their new website that isn't working too well. But instead of using this feedback in a productive manner to try and improve their site, their agent replies with a useless and irrelevant answer! ...