Your staff is incompetent over the phone, rude and i have never in my life got as angry as i did. I have supported Regent many years as a client, Car dealer as well as a Broker and I am utterly shocked. Regent's service used to be efficient but now it's like a circus. Management is not doing their ...
Called the call center to cancel only to be told that my policy is billed in arreas when it not, please cancel and refund my premium, i want it in my bank account by thursday ...
I had an accident on 16 April 2013. I had to arrange my own tow in of my vehicle after Regent said I will have to wait until 8:00! My vehicle was towed to Rand Auto, Fochville, where I received a quote the following morning, sent my claim form to Trustco to send to Regent, I did receive ...
Here is what happened, got some scratches on my car. Put a claim in at the Regent scratch and dent insurance, got a mail back stating the claim was rejected 'cause the quote exceeded R1000.00 limit, I was upset and thought by myself what's the use of getting this extra when buying a car. Then... I ...
I would like to take this opportunity to thank Mr Itumeleng Mokone for all his persistance and understanding throughout my claim. Even thou I may have been impatient at times he was able to give considerable explanations throughout my plea, his assertive approach is what really stood out for me ...
I know this is a bit late but I believe in giving credit when it is due. Last year I had to make a third party claim from Regent which was really stressful for me but Itumeleng was really great in guiding me through the process (the bits that he was responsible for) and he was really professional ...