My dad was in Mozambique and got critically ill. We notified the medical aid that it was an emergency and that they need to evacuate him. The request was done 7AM and my dad was flown with a Jet to OR Thambo and then taken to Unitas and arrived ther @ 20:30 the same day. They even flew my mom with ...
Claims relating to treatment for my 6 year old daughter's KIDNEY CANCER which is a PMB are routinely rejected. Profmed is required by law to pay for these. When I query these rejected claims, I am faced with clearly untrained and very rude call centre agents such as Portia, who could not understand ...
I have been contacting Profmed for the past month now regarding my option change reverse. I have since not gotten any proper feedback and they even double deducted from my account even after I told them I wanted to reverse my option change after a misunderstanding regarding the terms of the option. ...
I have emailed Profmed 4 times already requesting information on their medical aid. I have still not had a reply. This is ridiculous. Do they not need the business? ...
Long story - but the bottom line is they must be part of a conspiracy theory plot!!! Right from the so called Doctors who make up protocols thru to the grouting in the tiles! Interesting to see how bad the reviews - reports are compared to the 1 happy person!!! mmmm... ...
I submitted a claim on 13th December 2012 and have to date had no refund processed. Speaking to Profmed's Claims department I get shoved from pillar to post with no one accepting responsibility or even having the decency to apologise that the claim has to date not been processed, never mind ...