Having phoned Profmed to organise authorisation for Dental work, I was told that all I had to do was submit the quote and the authorisation would follow in 24 hours. Payment would be expedited fairly swiftly thereafter. I sent this in (to the e-mail provided over the phone) on the 16th Jan. After ...
I would like to compliment Simone Viljoen of Profmed. I have recently joined and she was helpful, knowledgeable and she made the process a pleasure. She called when she said she would, was very clear of what I needed to do and responded quickly to emails. She helped me choose the best product for ...
Profmed has gone against the law. According to the medical act of 1998 section 12 (a) NO waiting period may be applied to a PMB condition. And this is exactly what Profmed has done! I wanted to collect my husband's chronic medication for Schizophrenia (which is a Prescribed minimum Benefit ...
I am writing this complaint on behalf of my mother as she is not able to write. My mom has Multiple-Sclerosis, and is almost a paraplegic. I requested her Medical aid "Profmed" to please pay for her for a mobility scooter. They refused. She is on the highest possible plan at them. I got a ...
I joined Profmed in 2011, I specifically asked them if the Rhyzotomy procedures that I needed to have would be covered and they said yes. I joined with my husband and son and we are on the Pro Active Plus benefit. I have had 2 Rhyzotomy's since being with Profmed, the first one was covered ...
I have an unpaid claim from profmed dated the 4 Apri 2012. I have wasted several hours querying this claim and I have had no feedback from profmed. I find this service totally unacceptable. ...